Enhance Customer Interactions with Call Center Astra

Distinguish your brand with the help of our flexible outsourcing solutions.

Let’s connect!
What do we offer?
Career opportunities

Enhance customer interactions
with Astra Call Center

Distinguish your brand with the help of our flexible outsourcing solutions.
Let’s connect!
What do we offer?
Career opportunities
Call Center Astra

Expand your business

Let us show you how effectively we can assist you and your company by providing engaging and helpful information during every interaction with potential buyers. We work to strengthen your business. Call Center Astra is the strategic marketing tool you need to keep your company competitive and your customer base growing steadily!
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Experience and professionalism in every detail

Why should you trust us?

We constantly improve our operations, with our priority being to provide your clients with services of the highest quality. Our team is highly dedicated to taking care of each client, and when combined with our technical capabilities, this allows us to set the bar truly high.
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WHO ARE WE?

We think of business as building trust and invest in relationships with clients to earn positive social capital.

Our goal is to assist businesses in customer service. We offer professional support in telemarketing. Whether you have a small business or a large corporation, we can help improve your sales performance.

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Our Team

Our team consists of a range of specialized employees. Each of them has a clearly defined goal, which they consistently pursue to ensure the highest level of satisfaction for you and your potential clients with our services. Our team includes:

CONSULTANTS

Customer service specialists who always find the best solution for everyone.

COORDINATORS

They are responsible for the impressive successes of our customer service consultants.

IT SPECIALISTS

Our professionals in the field of implementing modern technologies and infrastructure to continuously improve our operations.

MARKETERS

They effectively manage the brand, advertising, and public relations to ensure we continuously reach the widest audience in the best possible way.

ADMINISTRATION

These are the people who take care of the overall results of our work.

TRAINERS

They are experts in motivation and work culture, thanks to their exceptional skills and experience.

TRAINING SPECIALISTS

Specialized individuals who ensure the proper training and preparation of new consultants and employees for their work.
Call Center Astra

What do we offer?

Increase your sales and customer satisfaction.
Listen to what they truly have to say and respond to their needs. We’ll make it easier for you.
Individual approach

We have everything you need.

Some call centers will claim they have the best technology, while others will say they have the best employees. It just so happens that with us, you’ll find all of that and more. This is what sets us apart!

Engagement that your clients deserve

Astra will expand the capabilities of your operations. We will listen to the needs of your potential clients and meet all their expectations.

Effective phone-based customer acquisition

We help businesses from various industries with one of the most important and effective ways of acquiring customers – phone conversations.

PERSONALIZED OFFER FOR YOU

Whether you already have your own staff and only need support, or you need someone to take full responsibility for phone contact with customers, our services can be as simple or complex as your business requires!
We will prepare a flexible and personalized offer tailored to your business, using industry solutions based on a deep understanding of business needs and customer service.

We focus on customer service, so you can focus on your business. We look forward to working with you! Contact us, and we will be happy to answer any questions you may have.

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JOBS FOR YOU!

You are the most important!

We fully realize that the key to our success is people. We lead with leaders and ambitious individuals who strive to be their best. Since our people are our greatest asset, we work hard to ensure they feel appreciated.

We appreciate hard work

Our team works very hard to ensure that employees can constantly and effectively develop. Working at Call Center Astra means that you will receive the support and training you need, and your achievements will always be rewarded.

We enable growth.

At Call Center Astra, we understand how important personal and professional development is for our employees. That’s why we frequently conduct internal recruitment, allowing our employees to advance in their careers. This gives you the opportunity to acquire new skills and expand your competencies.

Manager – Call Center

Key Responsibility Areas:

  • Oversee and manage all aspects of call center operations, including strategic planning, execution, and team performance.
  • Lead the call center team to ensure smooth operations and achievement of key business KPIs.
  • Mentor and manage a team of outsourced call center agents, fostering a high-performance culture.
  • Build and maintain strong relationships with external call center vendors, ensuring adherence to company standards and expectations.
  • Analyze operational and business metrics to identify improvement opportunities and implement effective strategies.
  • Develop and implement strategies to enhance call center efficiency, improve customer satisfaction, and boost sales conversion rates.
  • Collaborate with product and technology teams to ensure seamless integration between processes and system capabilities
  • Drive innovation by adopting and implementing technological advancements to streamline operations and enhance customer experience.

Desired Profile:

Bilingual Proficiency:

  • Fluency in English and a local language from the NCR region (e.g., Hindi, Punjabi).
  • Experience: Minimum 4-5 years of managing call center operations or related roles.
  • Proven track record of achieving business goals in dynamic and high-performance environments.
  • Experience in scaling operations from the ground up (0 to 1 phase) is highly preferred.
  • Strong collaboration skills with product and technology teams to optimize operational processes.

What We Offer:

  • Competitive Salary Package: A market-aligned salary along with performance-based incentives and bonuses.
  • Professional Growth: Opportunities for continuous learning and development through training programs and workshops.
  • Career Advancement: A clear path for professional growth and leadership opportunities within the organization.
  • Supportive Work Environment: A collaborative and inclusive workplace that fosters innovation and creativity.
  • State-of-the-Art Infrastructure: Modern facilities equipped with advanced technology to support seamless operations.
  • Recognition and Rewards: Regular employee recognition programs to celebrate outstanding contributions and achievements.
  • Diversity and Inclusion: A commitment to building a diverse workforce and promoting equality across all levels.

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